At Al Andalu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We collect personal information from you when you interact with our website, including when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us for support
The information we collect may include:
- Personal details: Name, email address, phone number, shipping address, and billing address.
- Payment information: Payment details (e.g., credit card or bank account numbers) are collected securely through our payment gateways.
- Browsing data: Information about how you navigate our website, such as your IP address, device type, browser, and pages visited.
2. How We Use Your Information
We use your personal data to provide and improve our services, including:
- Processing your orders and payments.
- Delivering your products to the specified address.
- Providing customer support and responding to your inquiries.
- Sending promotional emails about new products, special offers, or other updates (if you’ve subscribed to our newsletter).
- Improving website performance and user experience through analytics.
3. Data Security
We take data security seriously and use a variety of industry-standard measures to protect your information. This includes encryption, secure socket layer (SSL) technology, and other safeguards to prevent unauthorized access, use, or disclosure of your personal data.
Please note that while we strive to protect your information, no online transaction or storage system is 100% secure. You are encouraged to take steps on your end, such as using strong passwords, to protect your account.
4. Sharing of Information
Al Andalu does not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service providers: We may share your information with trusted third parties that assist in operating our website, processing payments, or delivering products (such as shipping companies). These service providers are contractually obligated to keep your data secure and confidential.
- Legal requirements: We may disclose your information if required by law or in response to valid requests by government authorities.
5. Cookies & Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, improve website performance, and provide you with personalized content.
You can choose to disable cookies through your browser settings, but please note that doing so may affect your ability to use certain features on our website.
6. Your Rights
As a customer, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request to update or correct inaccurate information.
- Deletion: You can request that we delete your personal data, subject to legal and contractual restrictions.
- Unsubscribe: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. Al Andalu is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and your continued use of our website after such changes will signify your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us at:
- Email: info@alandalu.com
- Phone: +92 334 5022376
- Address: Islamabad, Pakistan